Slide over the “Track order” icon and enter the order number and phone number. Then you shall find the tracking status for your order. The following explains the tracking status.

Order Placed – This means that your order has been placed with us and confirmed

Quality check – This means that the product is through a Quality check process and shall be dispatched soon

Dispatched – This means that the product is dispatched from the source to your nearest delivery centre/warehouse

Delivery centre – This means that the product has reached your nearest delivery centre/warehouse. You shall be receiving call from our delivery team to schedule the delivery and installation

Outbound – This means that the product is on the way to your own

We currently deliver in few cities and towns. Please type the pin code to check if the delivery is available for your location

Please reach out to us at care@zionefurniture.com and let us know which city you belong along with Pin Code Number. We may be able to connect you with a nearby partner, who can then service your requirement.

The Estimated delivery time is approximately 10 to 15 working days depending on the location.

The products are usually delivery before the delivery date. But if you have any specific requirement, you can reach out to us at care@zionefurniture.com. We shall revert if we will be able to satisfy the needs.

Some products would be in the manufacturing stage where we shall not be able to deliver within 15 days. Some products like sofas are made to order which might take some time. Usually, we deliver the product much before the delivery date.

You can call out toll free number or mail us at care@zionefurniture.com and let us know your requirement. The dismantling can be done at a nominal cost. If the address of the relocation falls under the serviceable area, we shall assist in the assembly with a nominal cost.

Yes. You can check our showroom at nearby your locations and make a visit.

Yes. There will be delivery and installation charges as per actual depending upon the serviceable city/town and the pin code.

Transaction failure might be because of the following reasons

1. Internet connection disruption
2. Wrong information input i.e., user id, password, billing details etc…

If your account has been debited after payment failure, then the refund will be made within 7 working days. For any clarifications you can mail at care@zionefurniture.com  

Keep your card details ready. For Net banking you may be directed to the bank site. Once the transaction is made, you shall be directed back to the zione furniture site. You should keep the following things handy for the transaction

Credit & Debit cards – Card holder name, number, CVV and expiry date

Netbanking – Account number and IPIN

For Credit and Debit cards you shall be directed to the bank site for 3D secure password.

Never press browser back button or close the page when transaction is currently being done.

The site zionefurniture.com does not store the card and account information. The transaction is authorized at multiple points, first by the payment gateway Visa/Master card/Amex/Banks directly without any information passing through us. However, we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

No, at present we do not offer Cash on delivery or Card on delivery options.

We offer 18 months warranty on particle board products and 03 years warranty on mdf polished products against any manufacturing defect. For further details on the warranty please check the site.

In case you receive a damaged product, please bring it to the notice of the delivery personnel immediately. In case you notice this later you can call the toll-free number or mail at care@zionefurniture.com. Our backend team will assess the damage after assessment of image/video/part number (as per AGL) provided by customer and depending on the degree of damage we shall either repair the product or offer replacement.

Cancellation is allowed within 24 hours from the date of placement of an order. Cancellation cannot be done once the delivery is initiated.

If you wish to order for your business / guest house / home in larger quantities, please write to care@zionefurniture.com and our team will assist you further regarding the purchase.

Yes. The price includes GST as well.

No. Even the products under Sale/Hot deals are factory sealed and packed.

No. As for now, we are not providing any offer or scheme like this.

Any products which are being purchased through Zionefurniture.com, get the installation done by experienced and eligible staff from Zione Furniture or Its channel partners only. If, any damage, wear and tear happens during the installation/assembly done by the customer or by the personnel of customer, then warranty of the product will be void and Zione Furniture will be no longer responsible for anything further.